Returns & Refunds
Last Bay Supply products are made to order through our fulfillment partner, Fourthwall. Because each item is produced for your order, we do not accept returns, refunds or exchanges for changes of mind, incorrect sizes selected by the customer or personal preferences.
Damaged, defective or incorrect orders: If your item arrives damaged, has a printing or manufacturing defect, or differs from what you ordered due to a fulfillment error, please contact us within 30 days of delivery.
How to request help: Use https://lastbaysupply.com/contact and provide your order number, a description of the problem and clear photographs of the affected item. If you received the wrong size or item, please include a photograph of its label.
Resolution: Fourthwall's support team will review the claim. Eligible issues will be resolved through a replacement or refund, as appropriate, at no additional charge. Do not mail an item back unless support provides return instructions.
Lost shipments: Please contact us if your package appears lost or tracking has stopped updating. Fourthwall will investigate and arrange an appropriate resolution for confirmed lost shipments.
Order changes and cancellations: Use the link in your order confirmation email to request changes or cancellation before your order enters production. Changes or cancellations may no longer be possible once production has begun.
Order support: https://lastbaysupply.com/contact.